Effective Date: March 9, 2025
Welcome to bookmatchtickets.com! These Terms & Conditions (“Terms”) govern your use of our website (the “Site”) and the services we provide. By accessing or using the Site, you agree to be bound by these Terms and all applicable Indian laws and regulations. If you do not agree, please do not use our Site.
1. About Our Services
bookmatchtickets.com is a platform that allows users to browse, book, and purchase tickets for various events, such as concerts, sports matches, and theater performances. We act as a facilitator between you (the “User”) and event organizers or ticket providers. We are not the event organizer and do not control event details, schedules, or execution.
2. Eligibility
To use our Site, you must:
- Be at least 18 years old or have parental consent if under 18.
- Have the legal capacity to enter into this agreement.
- Comply with all applicable Indian laws, including but not limited to the Consumer Protection Act, 2019, and the Information Technology Act, 2000.
3. User Accounts
3.1 Account Creation
To book tickets, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Keep your account credentials confidential and secure.
3.2 Account Responsibility
You are responsible for all activities under your account. Notify us immediately at official@bookmatchtickets.com if you suspect unauthorized use.
4. Booking and Payments
4.1 Ticket Purchases
- Tickets are subject to availability and event-specific terms set by organizers.
- Prices displayed include applicable taxes unless stated otherwise.
- As per Indian Railway rules, advance booking is allowed up to 120 days before the journey date for certain services. However, for event tickets, the booking window is determined by the event organizer.
4.2 Payment Methods
We accept payments via major credit/debit cards (Visa, MasterCard, American Express) and UPI. You agree to provide valid payment information and comply with the Reserve Bank of India’s guidelines on online payments.
4.3 Service Fees
Additional fees (e.g., booking or processing fees) may apply and will be disclosed before you complete your purchase. These fees align with the Consumer Protection (E-Commerce) Rules, 2020, ensuring transparency.
4.4 Confirmation
After a successful payment, you’ll receive a booking confirmation via email. This serves as proof of purchase.
5. Refund and Cancellation Policy
5.1 General Policy
- All ticket sales are final unless otherwise stated.
- Refunds are only issued if an event is canceled by the organizer and we receive a refund from them.
- As per the Consumer Protection Act, 2019, you are entitled to a full refund if the service is not provided as advertised.
5.2 Event Changes
- We are not responsible for event cancellations, postponements, or changes (e.g., venue, date, or performers).
- Check event-specific terms for additional refund or exchange options.
5.3 Refund Process
If eligible, refunds will be processed to the original payment method within a reasonable timeframe, as required by Indian consumer protection laws.
6. User Responsibilities
You agree to:
- Provide accurate information when booking tickets.
- Not resell tickets unless explicitly permitted by the event organizer or our Site. Unauthorized resale may violate local laws, such as the Maharashtra Entertainment Duty Act (replace with your state’s law if different).
- Use the Site only for lawful purposes and in accordance with these Terms and Indian laws, including the Information Technology Act, 2000.
- Not interfere with the Site’s functionality (e.g., through hacking or spamming), which is prohibited under the IT Act.
7. Intellectual Property
- All content on bookmatchtickets.com (e.g., logos, text, images) is owned by us or our licensors and protected by Indian copyright and trademark laws.
- You may not copy, distribute, or use our content without prior written permission, except for personal, non-commercial use related to ticket booking.
8. Limitation of Liability
8.1 No Warranties
We provide the Site “as is” without warranties of any kind, express or implied, to the extent permitted by Indian law.
8.2 Liability Limits
To the fullest extent permitted by Indian law, bookmatchtickets.com is not liable for:
- Event cancellations, changes, or disruptions.
- Technical issues (e.g., Site downtime or booking errors).
- Indirect, incidental, or consequential damages arising from your use of the Site.
9. Third-Party Links and Services
Our Site may contain links to third-party websites (e.g., event organizers or payment processors). We are not responsible for their content, services, or privacy practices. As per the Information Technology Act, 2000, we act as an intermediary and are not liable for third-party content.
10. Data Protection and Privacy
- Your personal data is handled in accordance with our Privacy Policy and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
- We implement reasonable security measures to protect your data, as required by Indian law.
11. Governing Law and Dispute Resolution
- These Terms are governed by the laws of India.
- Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Mumbai, India, as per the Consumer Protection Act, 2019.
12. Changes to These Terms
We may update these Terms from time to time. We’ll notify you of significant changes via email or a notice on the Site. Your continued use of the Site after updates means you accept the revised Terms.
13. Termination
We reserve the right to suspend or terminate your access to the Site if you violate these Terms or engage in harmful activity, at our sole discretion.
14. Contact Us
If you have questions about these Terms, please contact us at:
Email: official@bookmatchtickets.com
Address: Mumbai, India